Frequently Asked Questions

What Can I Refund?

Refunds will only be issued for merchandise ordered directly from Kalimatgroup.ae and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.

When Can I Expect My Refund?

You should be receiving your refunds in about 2-3 weeks

When Will I Receive My Shipment?

We know you can’t wait to receive your shipment, however when you place your order, it generally leaves our warehouse within 2-3 business days. For example, if you place an order on Friday, it may not ship until Sunday or Monday.

Our working days are from Sunday to Thursday.

Can I Change or Cancel My Order?

Once your order has been confirmed and you receive your order number we cannot cancel or make changes to your order. Please make sure to enter the correct information before making a purchase.

Can I Exchange Parts of the Bundle Products I Got?

Items bought together as a bundle cannot be returned or exchanged separately.

Can I Return My Order?

Items ordered from Kalimatgroup.ae may be returned if they meet the below conditions:

  • Items must be new, unopened, undamaged and include all components
  • Return shipments must include a copy of the original packing slip

Returns that meet the above conditions should be sent to:

Al Qasbah, Block D, Entrance 1, Lift 2, 3rd floor.

P.O.Box 21969

Sharjah, UAE